May 18, 2022

Forward Networks Recognized For Excellence In Customer Service

by Lisa Garvey

Forward Networks is a winner in the 2022 Business Insights Excellence in Customer Service Awards. We are over the moon — because our customers are our top priority.

Our platform addresses unprecedented network complexity by collecting configuration and state data for all devices in the network and indexing it in a vendor-agnostic way. The platform collects data across physical, cloud, and virtual environments to help network, security, and cloud engineers make the network more predictable, agile, and secure by providing immediate access to actionable information.

Based on an advanced mathematical model, Forward Enterprise creates a network digital twin of an enterprise environment across on-premises devices and hybrid multi-cloud environments. IT teams can instantly troubleshoot, verify intent, prove compliance, and predict network behavior by computing all possible traffic paths.

Put more simply, we make hard stuff easy for IT engineers, so they can spend time on proactive projects. And we enjoy doing it! In a recent employee survey, one of our people put it this way: “The result of our work first and foremost helps customers in ways nobody could have imagined before; this motivates every person in our company.”

“We work with organizations whose networks cannot go down without significant consequences to the economy, public safety, and financial systems,” said Yadhu Govindarajan, Director, Customer Success, Forward Networks. “Each of these organizations are running highly complex networks and facing unique challenges that we help them address to ensure their networks are predictable, reliable, and secure. Winning this award is especially important to us, as it validates the impact of our commitment and effort.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.

To learn more about the unique things we’ve done to support our customers, check out our customer value blog series by Yadhu.

Subscribe to our blog!

RELATED FORWARD CONTENT 
February 6, 2023
Visit Stand E08 at Cisco Live EMEA

Let the Games Begin! Cisco Live Amsterdam has officially started, and we’re delighted to be here meeting with the best and brightest of the European networking community. Stop by to say hello, and play Forward Quest to learn how easy it is to put your people back in charge of the network and register to […]

Read More
January 25, 2023
MSD Partners Leads Forward Networks $50M Series D Funding

Following 139% year-over-year growth, Forward Networks closed $50M in series D funding. The round was led by MSD Partners with support from new investors, Section 32, and Omega Venture Partners. Demonstrating ongoing support, existing investors Goldman Sachs Asset Management (Goldman Sachs), Threshold Ventures, A. Capital, and Andreessen Horowitz participated in the round. Since its last […]

Read More
January 18, 2023
Forward Networks to Host Cloud Field Day 16

I don’t know which is more exciting: the fact that there’s no rain forecast for the next two weeks or that we’re hosting Cloud Field Day 16 at the Forward Networks headquarters in Santa Clara, CA. It’s a nice dose of synchronicity that we get a break in the rain to dry out and clean […]

Read More
crossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram